Terms of Service
Do you require full payment up front?
I require at least half of a non-refundable deposit before I start your commission.
What if my commission breaks?
Contact me! All of my commissions are easily replaceable. I would like you to send me a picture of the damaged commission so I can fix similar problems in the future!
Can I commission you again?
Definitely! Returning commissioners get a discount.
Can you do rush orders?
My current rush fee is 50% if my queue is full. If you are in the top of my queue it will be a 25% fee. There will also be an up-charge for Priority Mail shipping.
My character is pretty complex, do you charge a “sparkle” tax?
I do charge extra for complicated details on a case by case basis. Depending on the complexity it can range from $5 to $25. Feel free to contact me for a more accurate estimate!
Your original timeline estimate has passed. Can I get an update?
Please be patient, I do my best to have the most accurate commission timeline but things happen, and I’ll do my best to keep you updated! Please keep in mind that I am also managing several commissions at once but you are always welcome to contact me to get the status of your commission!
I reserve the right to deny commissions to anyone for any reason.
No refunds, returns, or exchanges, unless item was damaged in shipping. Photos of damage required with 5 days of delivery.
Due to the new VAT laws, orders to the UK can be done through a custom Etsy listing. Please contact me to get one set up!
Unfortunately as an independent artist, I am unable to meet the needs for Germany’s LUCID packaging laws and therefor cannot ship to Germany at this time. I hope to change this in the future!
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to commissioning me.
- These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
- I do not mark merchandise values below value or mark items as “gifts”. US and international government regulations prohibit such behavior.